Customer Service Requests Forms

New User

Please fill out the form below with all details about the new starter. This form will be sent directly into our system so we can schedule the work.
To request new hardware, please additionally complete the appropriate form in our Website Portal for pc or laptop
For an explanation of options and costs, see Microsoft’s website here

Business Name

Requested By (New Starter's Manager)

Requesters Email

For communication about the new starter

New Starters Name (Check Spelling)

First Name

Last Name

Email Address to be Setup (Check their prefered name)

Email address to be set up for the new starter - some people prefer their nickname so please double check this

Email Address Display Name

This is what people see when they receive an email from the person. E.g. John Smith | Company Name

Job Title

Phone Number

New starters phone number

(###)

###

####

Employment type

Full-time, part-time, contractor

Is this new starter additional or a replacement

Eg are they replacing a leaving user or are they additional to your team. Additional = you will be liable for any new licensing requirements

Microsoft 365 Options

See our Licence Type links above in Red for an explanation and costs

Licence Type - See Link at top in Red

If a new, additional license - monthly or annual subscription

Similar Setup to Existing User?

For any permissions on what they can access

Allowed Shared Data Access

What data can this new user access in your Google Drive / SharePoint / Dropbox / Local File Share

Access to other Email Addresses

What other mailboxes should the new user be able to access? e.g. a Shared Mailbox such as accounts@

New Hardware

Does the new Starter need new IT Equipment - If Yes please fill out a PC or Laptop Estimate in our website portal page. See our Website Portal link above in Red

Yes

Date Required by

YYYY

Onboarding appointment date

We will setup all backend systems prior to the start date, however, there are some final and compulsory items which can only be completed on the actual day that the new starter physically joins the business! We therefore require an appointment to complete the onboarding process on their 1st day. This will enable a smooth induction to the company and create a positive first impression. Please select a date & time for us to complete this final part of the onboarding process with the new starter. However, if you are handling this part of the process internally, still include a date and time, then use the OPT OUT below*

YYYY

Time

A time to complete new starter onboarding process on their 1st day

Hour

Minute

Second

* Notes & OPT OUT *of onboarding appointment

- Any further details about the new starter. - * State ' OPT OUT ' if you are taking responsibility for the final onboarding stage and don't require our appointment. Any issues or poor experiences arising from this are therefore out of our control.

Acknowledgement

You agree to any additional license costs indicated on this form. You have read over and accept our Terms & Conditions as per https://www.computerclinic.nz/terms-conditions

I Agree