Partners, Not Suppliers: How Quality Relationships Save Time & Money
In today's fast-paced digital world, businesses rely heavily on their IT infrastructure to keep operations running smoothly. For our clients, the quality of our partnerships that we have with our supplier, can make or break the level of service we deliver to our clients. That’s why we choose to work with UFONE as one of our Internet Service Providers (ISP) of choice. Here's why having a partner—not just a supplier—matters.
Computer Clinic have been using UFONE as a provider for many services since August 2023. These include services such as Fibre Internet Connections, 4G/5G internet connections and 3CX NZ servers for the 3CX telephone system, as opposed to using other servers in other countries which may offer slightly lower priced options, but we prefer to pay that little bit extra for local and reliabile service where we are on first name terms and can just ring to get instant help. You can’t buy that kind of personal relationship and we cannot speak highly enough about how they go the extra mile for both us and our customers.
Why we recommend them is for the following reasons:
1. Direct Access Means Faster Resolutions
If an issue arises, time is of the essence. With UFONE, we have direct access to their support team. This isn’t just about having a helpline to call; it means talking to the right person who understands our business, your business and can offer immediate solutions. Time is money, and for our clients, this translates into minimized downtime and a smoother, more reliable service experience. Other providers make you fill out a form first, get a ticket number and then wait to speak to someone that you have never spoken to before.
2. Proactive Support & Communication
A supplier will often wait for you to report a problem; a partner will alert you to potential issues before they become disruptive. Our relationship with UFONE allows us to receive updates, maintenance notices, and advice that keeps us one step ahead. This proactive support is invaluable in maintaining consistent service for our clients and avoiding unexpected interruptions.
3. Value Over Cost
At first glance, UFONE's services might seem more expensive than other ISPs. However, when you factor in the time saved, the reduced downtime, and the enhanced service quality, the overall value far outweighs the cost. Cheaper suppliers may lead to more frequent issues, longer downtime and longer resolution times. This ultimately costs everyone more money in lost productivity and frustration. Ask yourself, what is the cost to my business for every 1 hour I don’t have internet?
4. Stronger Client Relationships
Our partnership with UFONE allows us to offer a consistently high level of service that builds trust and loyalty with our clients. They know that when they work with Computer Clinic, they’re not just getting a service—they’re getting a reliable partner committed to their success. This trust is a cornerstone of our business relationships and is something that can’t be measured purely in financial terms.
Conclusion
Choosing the right partners over cheaper suppliers is an investment in quality, efficiency, and peace of mind. For Computer Clinic, working with UFONE ensures we can provide the exceptional service our clients have come to expect. When every minute of downtime matters, having a partner who has our back isn’t just beneficial—it’s essential. Talk to us today about coming up with a solution that can work for your business around Connectivity & Communication using UFONE as the foundation.